... I was sharing about an incident that occurred when I was working in Human Resources at the United Nations Headquarters in New York City. My kid was in the first grade, so this was about twelve years ago. I had to deal with a lot of very demanding staff members, some of which were kind and polite, and others not so much. One day I had one of the latter on the phone, and I was so overwhelmed that I hung up on him. This was the only time I ever hung up on someone in my profe